Senior Settlement Operations Analyst
MudflapFuel Management company
Remote$70,000 - $77,000Senior
QED Investors
Matrix Partners
500 Global
9Yards Capital
Commerce Ventures
Bossa Invest
Operations & Strategy
About the role
TL;DR
Ensure accurate and efficient operations of the payments ecosystem.
- •As a Senior Settlement Operations Analyst, you will ensure our payments ecosystem operates accurately, efficiently, and at scale.
- •You'll lead data-driven investigations into complex settlement issues, using transaction data, dashboards, SQL, spreadsheets, and AI to identify root causes and drive long-term solutions.
- •Key Responsibilities Lead investigations into complex settlement issues from intake through resolution, balancing financial accuracy, operational risk, and partner experience.
- •Research and resolve payment discrepancies, adjustments, refunds, chargebacks, reconciliation issues, and account-level inquiries.
- •Analyze transaction data using dashboards, spreadsheets, SQL, and internal tools to identify root causes and validate findings.
- •Partner cross-functionally with Finance, Product, Engineering, Support, and Account Management to resolve issues and implement long-term improvements.
- •Engage directly with merchants and external partners via email, Zoom, and occasional phone when needed to investigate issues and support resolution.
- •Requirements 4+ years of experience in settlement operations, payments, fintech, finance operations, merchant services, reconciliation, or a similarly analytical operations role.
- •Exceptional analytical and investigative skills with the ability to identify root causes, synthesize data, and make sound decisions.
- •Advanced proficiency with Excel or Google Sheets and experience working with dashboards and transaction-level data.
- •SQL proficiency is strongly preferred.
- •Comfortable using AI as part of your daily workflow—not just for writing and communication, but to analyze data, accelerate investigations, automate repetitive tasks, summarize findings, and improve operational efficiency.
Required skills
SQLExcel
Nice-to-have skills
A/B TestingProduct Analytics
Domain expertise
fintech
Benefits & perks
Commuter benefits, Lunches and snacks, Collaborative, high-growth environment
Tech stack
SQLExcel
