Customer Enablement Specialist
BobyardConstruction Estimation company
San Francisco, United States$80K - $100KMid
8VC
Pear VC
Primary Venture Partners
Caffeinated Capital
Tishman Speyer
RXR
Operations & Strategy
About the role
TL;DR
Turn complex workflows into simple, clear experiences for customers.
- •We're looking for a Customer Enablement Specialist who turns complex workflows into simple, clear experiences.
- •Key Responsibilities Own Intercom.
- •Respond to customer questions, troubleshoot fast, and close the loop with empathy.
- •Build our Knowledge Center and LMS.
- •Create short Looms, guides, and articles that answer questions before they're asked.
- •Scale support with systems.
- •Find repetitive work and kill it with automations, templates, and AI.
- •Close the feedback loop.
- •Partner with Product and Engineering to log bugs, document feedback, and track fixes.
- •Support Sales and CS with product demos, feature deep dives, and competitive insights.
- •Write changelogs, publish feature announcements, and make sure customers know what's new.
- •Know our users cold.
- •Build deep expertise in our platform and how estimators and landscape professionals get value.
- •Requirements 2+ years in a customer-facing role.
- •Customer Support, Enablement, or Success preferred.
- •Excellent written and verbal communicator.
- •You can explain technical topics clearly without jargon.
- •Proficient with Intercom or similar chat tools, plus documentation or LMS tools, and Loom or screen recording.
- •Excited to work in a fast-paced startup where processes are still being built.
Required skills
Customer ServiceSQL
Domain expertise
proptech
Benefits & perks
equity
Tech stack
AirflowPandasNumPySQLCI/CDDockerKubernetesGitHub ActionsJenkinsPrometheusGrafanaDatadogNew RelicPagerDutyNginxHAProxyOAuthJWTSAMLSOC 2GDPRHIPAAVaultIAMSSOMFAGitLinuxJiraConfluence
