Renewals Operations Specialist (EMEA)
HighspotSales Enablement company
Hyderabad, IndiaMid
D1 Capital Partners
ICONIQ Growth
Madrona Venture Group
Salesforce Ventures
B Capital Group
Sapphire
Operations & Strategy
About the role
TL;DR
Support customer renewals and drive retention by managing operational processes.
- •As a Renewals Specialist, you will play a vital role in driving customer retention and ensuring continued satisfaction with Highspot’s solutions.
- •You will support the CSM on the renewal process for our customer base, collaborating closely with Sales, Customer Success, Revenue Operations and Finance to ensure seamless renewal experiences and identify opportunities to expand customer value.
- •Key Responsibilities Support the Renewal Lifecycle: Coordinate the operational execution of the renewal process, ensuring opportunities are prepared accurately and progress smoothly from planning through to signature.
- •Prepare Commercial Readiness: Conduct account research, summarize customer business updates, document stakeholder hierarchies, and prepare renewal briefings to support customer conversations.
- •Coordinate Quotes and Contracts: Partner with Deal Desk to generate quotes, manage CPQ requests, track approvals, and ensure pricing and contract information is accurate.
- •Requirements 2+ years of experience in Revenue Operations, Sales Operations, Renewals, Customer Success Operations, Deal Desk, or a related operational role within a B2B SaaS environment.
- •Highly organized with exceptional attention to detail and the ability to manage multiple renewal activities simultaneously.
- •Experience working with CRM platforms such as Salesforce and familiarity with CPQ, contract management, or subscription management tools.
Required skills
Revenue OperationsSalesforceContract ManagementSales OperationsExcelPowerPoint
Nice-to-have skills
JiraConfluence
Tech stack
SalesforceJiraConfluenceExcelPowerPoint
