Senior Lead - HR Shared Services
M-KOPAConsumer Finance company
GhanaLead
Sumitomo Corporation
Generation Investment Management
Broadscale Group
Blue Haven Initiative
Lightrock
Latitude
People / HR / Recruitment
About the role
TL;DR
Lead HR Shared Services operations for efficient and compliant employee lifecycle management.
- •We are looking for a Senior Lead
- •Shared Services to join our Human Resources group to oversee the delivery of efficient, accurate, and compliant HR operational services across the employee lifecycle.
- •Key Responsibilities Oversee day-to-day HR Shared Services operations, ensuring timely and accurate execution of activities.
- •Coordinate workload allocation, prioritisation, and operational follow-through.
- •Track and report service KPIs including SLA adherence, turnaround times, and quality metrics.
- •Partner with People Partners, Talent Acquisition, Payroll, Finance, Legal, and HRIS teams.
- •Identify operational inefficiencies and implement practical process improvements.
- •Requirements Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
- •Certified HR Practitioner in Ghana, preferably CIHRM. 4–5 years’ experience in HR Shared Services, HR Operations, or employee lifecycle administration roles.
- •Hands-on experience across HR records management, contracts administration, payroll coordination, offboarding, and employee relations support.
- •Strong understanding of HR operations, compliance requirements, and employee lifecycle processes.
Required skills
People OperationsOnboardingEmployee RelationsContract ManagementPayrollExcel
Nice-to-have skills
Workday
Domain expertise
hrtech
Tech stack
ExcelPowerPoint
