Customer On-site
TrabaIndustrial Staffing company
On-siteMid
Founders Fund
Khosla Ventures
General Catalyst
SciFi VC
Atomic
Sales & Account Management
About the role
TL;DR
Serve as the main point of contact between Traba's workforce and our client's on-site leadership team.
- •Provide dedicated operational oversight to drive service delivery and act as the face of Traba inside the facility.
- •Key Responsibilities Build strong relationships with site supervisors and workers.
- •Facilitate worker onboarding, introductions, and first-day check-ins.
- •Assist workers with clock-ins, pay questions, and performance feedback.
- •Act as the bridge between the client site, Traba Ops, and Worker Support teams.
- •Identify and flag worker performance concerns or site challenges early.
- •Support day-to-day site operations, ensuring adequate staffing coverage.
- •Identify and drive wallet expansion opportunities within the account.
- •Requirements High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
- •Bilingual (English & Spanish) required. 1-2+ years of experience in operations or customer-facing environments.
- •Strong interpersonal, verbal, and written communication skills.
- •Professional demeanor and ability to represent Traba with both workers and client stakeholders.
Required skills
Customer Service