This role is no longer accepting applications via Rocketlist.
Explore similar active roles
Technical Support Engineer
TractianPredictive Maintenance company
Remote
Sapphire Ventures
General Catalyst
Next47
NGP Capital
Y Combinator
About the role
- •Customer at Tractian The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base.
- •By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions.
- •As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention.
- •At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
- •What you'll do As a Technical Support Engineer, you’ll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction.
- •You’ll collaborate with the development team to improve our products, deliver remote support via Helpdesk and email, and document actions in HubSpot CRM.
- •Additionally, you’ll create support materials and share your expertise to drive technical reliability and customer success.
- •Responsibilities Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context.
- •Resolve complex technical problems by delivering accurate and timely engineering solutions.
- •Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights.
- •Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM.
- •Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise.
- •Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service.
- •Requirements Vibration Analysis CAT III certification.
- •At least 5 years of experience troubleshooting in industrial manufacturing environments.
- •Ability to work Eastern Standard Time (EST) hours.
- •Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly.
- •Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.