Rapid Response Care Advocate (Remote) | 24/7 Urgent Patient Support
Mira MaceHealthcare Advocacy company
United StatesMid
Foundation Capital
DefineVC
Operations & StrategyNew
About the role
TL;DR
Provide urgent, non-clinical patient support to resolve immediate healthcare obstacles.
- •Mira Mace is seeking a Rapid Response Care Advocate to provide urgent, non-clinical navigation support to patients facing immediate healthcare obstacles.
- •This role is critical for ensuring patients receive the care they are entitled to without delay.
- •Key Responsibilities Triage and manage urgent patient cases, developing and executing resolution plans.
- •Communicate with patients to provide updates and gather necessary information.
- •Document all interactions and support activities accurately in the platform.
- •Collaborate with the operations team to ensure seamless case resolution.
- •Maintain confidentiality and comply with HIPAA standards.
- •Requirements Active LPN/LVN license, CHW certification, or equivalent experience. 2+ years of patient-facing support experience.
- •Working knowledge of the U.S. healthcare system and insurance.
- •Comfort working independently and managing multiple urgent cases.
- •Reliable computer, internet, and a quiet workspace.
Required skills
HIPAA
Domain expertise
healthcare
Tech stack
HIPAA