Customer Experience Associate
Verse MedicalDurable Medical company
Remote$65,000 - $73,000Junior
Y Combinator
SignalFire
Sapphire Ventures
General Catalyst
Abstract Ventures
Fundersclub
Operations & StrategyNew
About the role
TL;DR
Support clinics using Verse Medical, resolve inquiries, and improve operations.
- •As a Customer Experience Associate, you will be on the front lines supporting clinics that rely on Verse Medical.
- •You'll resolve inquiries, streamline the ordering process, and act as a trusted partner to clinical teams.
- •This role is ideal for early-career individuals who excel in fast-paced environments and are passionate about delivering exceptional service.
- •Key Responsibilities Respond to inbound clinic inquiries via phone, email, and chat.
- •Troubleshoot order issues, product questions, shipping updates, and documentation needs.
- •Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations.
- •Assist clinics with product selection, substitutions, and ordering guidance.
- •Requirements 1-3 years of experience in customer support, healthcare operations, or a similar fast-paced environment.
- •Strong written and verbal communication skills.
- •High attention to detail and ability to manage multiple tasks simultaneously.
- •Comfort working in systems (G-Suite, Slack, Kustomer/Zendesk, etc.).
- •A proactive, solution-oriented mindset.
Required skills
Slack
Domain expertise
healthtech
Benefits & perks
Health insurance, Dental insurance, Vision insurance, 401(k) plan
Tech stack
Slack