Customer Success Specialist
PayflowsFinancial Automation company
Paris, FranceMid
Balderton Capital
Headline
Ribbit Capital
Global Founders Capital
20VC
Groupe Galeries Lafayette
Sales & Account Management
About the role
TL;DR
Ensure customers maximize value from the Payflows platform, driving adoption and satisfaction.
- •Payflows is seeking an ambitious and structured Customer Success Specialist to ensure clients maximize value from their platform.
- •This role is designed for career launch and development into a full Customer Success Manager.
- •Key Responsibilities Guide users on best practices and unlock full platform potential.
- •Engage with customer teams proactively to ensure satisfaction and address daily questions.
- •Collaborate with CSMs to identify upsell opportunities and track account health.
- •Partner with internal teams to ensure customer needs are met and contribute to best practices.
- •Requirements Ambition, structure, and eagerness to learn customer success fundamentals.
- •Ability to build deep product knowledge and SaaS success fundamentals.
- •Develop skills to progress into a full Customer Success Manager role.
Required skills
Customer SuccessCustomer OnboardingImplementation Management
Domain expertise
fintechproductivity