Strategic Customer Success Manager
ClariumHealthcare Supply company
Remote$120K - $150KSenior
Northzone
General Catalyst
AlleyCorp
Kaiser Permanente Ventures
Texas Medical Center Ventures
1984 Ventures
Sales & Account Management
About the role
TL;DR
Ensure healthcare clients unlock maximum value from Clarium's platform.
- •Key Responsibilities Drive net revenue retention across a portfolio of 5-7 enterprise accounts.
- •Serve as the primary strategic point of contact for assigned healthcare accounts.
- •Partner with customers to define success goals and measure progress.
- •Collaborate closely with internal teams to improve user adoption and resolve client issues.
- •Identify and align adoption, expansion, and upsell opportunities.
- •Requirements Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Information Systems, or related field. 5-8 years of experience in customer success, account management, or a SaaS client-facing role.
- •Experience managing relationships with executive-level stakeholders at customer accounts.
- •Excellent communication, relationship-building, and organizational skills.
- •Strong problem-solving ability and comfort working cross-functionally.
Required skills
Customer SuccessAccount Management
Nice-to-have skills
Project Management
Domain expertise
healthcare
Benefits & perks
Incentive Stock Options, Unlimited PTO, Top-tier health, vision, and dental benefits, 401K
