Head of Customer Solutions
DEUNAPayments company
Ciudad De México, MexicoDirector
Abstract Ventures
Acrew Capital
Activant Capital
Valor Capital
Upload Ventures
L Catterton
Sales & Account Management
About the role
TL;DR
Oversee client integrations for a payment platform, ensuring smooth onboarding and implementation.
- •As the Head of Customer Solutions, you will oversee client integrations for our payment platform, ensuring smooth onboarding and implementation for clients.
- •Key Responsibilities Develop and execute the client integration strategy.
- •Lead and manage the client integration team.
- •Collaborate with cross-functional teams to ensure alignment between client requirements and platform capabilities.
- •Provide technical guidance and support to both internal teams and clients.
- •Foster long-term relationships with key clients by ensuring a seamless integration experience.
- •Requirements 8+ years of experience in client-facing roles involving payment integrations.
- •Strong background in payment processing systems, APIs, and technical integrations.
- •Professional fluency in both English and Spanish required.
- •Strong technical knowledge in areas such as API design, web services, and cloud technologies.
- •Excellent communication skills with the ability to explain complex technical concepts.
Required skills
Technical Leadership
Nice-to-have skills
Project ManagementProduct Management
Domain expertise
fintech