Customer Support Specialist - Bilingual (French/English)
FlashfoodSurplus Grocery company
RemoteMid
General Catalyst
Robert Gierkink
Operations & Strategy
About the role
TL;DR
Resolve customer inquiries and troubleshoot issues for a food waste reduction app.
- •Flashfood is seeking a full-time Customer Support Specialist to join their remote support team.
- •This role involves resolving customer inquiries with accuracy, efficiency, and empathy, while also contributing to shaping the support experience.
- •Key Responsibilities Respond to escalated customer support requests via email and phone.
- •Handle customer service inquiries on social media platforms.
- •Troubleshoot customer issues across multiple internal systems.
- •Identify, document, and monitor recurring technical issues or bugs.
- •Collaborate with internal teams to share customer insights and drive improvements.
- •Requirements Fluent in French and English. 2-4 years of customer or technical support experience in the tech space.
- •Excellent written communication skills.
- •Strong troubleshooting skills and ability to figure things out independently.
- •Comfortable collaborating cross-functionally in a dynamic environment.
Required skills
Jira
Nice-to-have skills
Product Management
Domain expertise
retailfood
Benefits & perks
Health insurance, Dental insurance, Vision insurance, Remote work
Tech stack
Jira
