Customer Success Manager
JellyfishEngineering Management company
RemoteMid
Accel
Insight Partners
Tiger Global Management
Wing Venture Capital
Sorenson Capital
Half Court Ventures
Sales & Account Management
About the role
TL;DR
Help customers achieve success with Jellyfish by driving adoption and retention.
- •We are looking for a Customer Success Manager to help our customers get the most out of Jellyfish.
- •You will be their main point of contact, guiding, training, and advising leaders to map out high-impact workflows.
- •Key Responsibilities Develop Deep Relationships: Build strong, trusted-advisor relationships with key stakeholders and executive sponsors for each assigned enterprise account.
- •Drive Success Plans: Create and evolve tailored deployment and success plans for each customer, driving execution throughout their lifecycle.
- •Master the Product: Develop and maintain a deep understanding of the Jellyfish platform.
- •Deliver deep-dive product demos, map technical workflows, and identify creative use cases to drive adoption.
- •Educate & Enable: Lead onboarding and training to ensure durable adoption across teams and functions.
- •Facilitate the training of new users as the Jellyfish footprint expands.
- •Keep Regular Checkpoints: Proactively manage customer relationships.
- •Monitor account health, conduct impactful Executive Business Reviews (EBRs), and act decisively if a customer shows signs of churning.
- •Requirements Customer Success Core: Experience with post-sales, pre-sales, or deployment strategy managing complex enterprise relationships in fast-paced, high-growth software companies.
- •Empathic Teacher at Heart: Driven by the success of others, able to clearly and thoughtfully explain product concepts to customers and use cases to internal teams.
- •Technical Aptitude: Technical Problem Solving: Able to independently investigate customer challenges, diagnose root causes, leverage AI and automation tools, prototype solutions, and partner with engineering when deeper product changes are required.
- •Comfort with Ambiguity: Thrives on change, applies logic to undefined situations, and seeks innovative paths beyond the status quo.
- •Excellent Organizational Skills: Proactive, collaborative, and results-driven, able to plan and prioritize multiple moving parts.
Required skills
Customer SuccessProject Management