Technical Customer Success Manager
Opal SecurityIdentity and company
San Francisco, United StatesSenior
Greylock Partners
Battery Ventures
Coatue
Box Group
SVCI
Cambium Capital
Sales & Account Management
About the role
TL;DR
Rebuild customer success practices and guide customers from onboarding to advocacy.
- •Opal is at an inflection point, and we need someone to help us nail what comes after the customer says "yes." Key Responsibilities Rebuild our customer success practices, establishing the processes, metrics, and culture that turn good relationships into great outcomes.
- •Be the first line of technical defense: troubleshoot integrations, diagnose configuration issues, and resolve problems on the spot.
- •Own the health of our customer base: renewals, retention, and proactive engagement.
- •Be the bridge between customers and product: partner closely with our product and engineering teams to champion customer needs.
- •Guide customers from onboarding to advocacy: manage strategic relationships across our diverse customer base.
- •Requirements 6+ years in customer success, account management, or solutions engineering.
- •Experience in a Series A-C company or early-stage startup.
- •Fluent in technical problem-solving and identity and security landscape.
- •Ability to thrive in a fast-paced, ever-changing environment.
Required skills
Customer SuccessOAuthJWTIAMSSOMFA
Domain expertise
cybersecurity
Benefits & perks
Equity
Tech stack
TerraformOAuthJWTIAMSSOMFA
