Customer Success Manager
FlaiEnterprise Software company
On-site$85K - $135KMid
First Round Capital
Y Combinator
Liquid 2 Ventures
Innovation Endeavors
Toyota Ventures
SV Angel
Sales & Account Management
About the role
TL;DR
Build and lead Flai's customer success function from the ground up.
- •We're hiring a Customer Success Manager to own and build Flai's customer success function from the ground up.
- •This is a full-time, in-office role based in our San Francisco office (5 days/week).
- •Key Responsibilities Own onboarding and rollout: Lead implementations from kickoff to go-live across single rooftops and groups.
- •Coordinate timelines, integrations, training, and launch checklists.
- •Drive adoption and outcomes: Ensure dealerships actually use Flai daily and see measurable impact (missed-call capture, appointment set rate, response time, show rate, retention, etc.).
- •Be the quarterback for the account: Build strong relationships with decision makers and day-to-day champions (GM, GSM, Fixed Ops Director, Service Manager, BDC Manager).
- •Requirements Proven Customer Success Execution: Experience owning a book of business and driving adoption/retention in a fast-moving environment.
- •Sharp Communication: Clear, confident, and organized with dealers.
- •Strong at leading calls, training teams, and writing clean follow-ups.
- •Operational Discipline: Strong CRM hygiene, notes, tasks, and consistent account plans.
- •You run a tight ship.
Required skills
Customer Success
Domain expertise
automotive
Benefits & perks
Equity, Full benefits including medical, dental, and vision, Flexible PTO, Small, high-trust team where your work has real impact from day one
