Manager, Customer Success, Scale EMEA
ContentfulContent Management company
London, United KingdomManager
Tiger Global Management
Sapphire Ventures
Benchmark
Balderton Capital
General Catalyst
Tidemark
Sales & Account Management
About the role
TL;DR
Develop and lead a high-performing Customer Success team in EMEA.
- •The Manager of Customer Success, Scale EMEA is a critical role within the field organisation.
- •You will be instrumental in developing Customer Success talent at Contentful.
- •Key Responsibilities Recruit, hire, train, and coach new team members.
- •Be a mentor and provide hands-on coaching and professional development for Renewal Managers and CSMs.
- •Create processes, set best practices and build replicable patterns for go to markets initiatives.
- •Help scale the Growth Customer Success segment through automations.
- •Serve as a stakeholder and point of escalation internally and in customer engagements.
- •Requirements 4+ years managing or leading B2B SaaS CS or Account Management teams, or senior customer success roles at the individual contributor level, with 5+ years in CS or Account Management overall.
- •Preferred: Hands-on experience building and running Scaled CS teams
- •programs, playbooks, and digital motions included.
- •Experience negotiating customer contracts.
- •Track record of delivering exceptional customer success outcomes.
- •Proficiency with tools like Gainsight, Salesforce, and Tableau.
Required skills
Customer SuccessSalesforceTableauNegotiation
Nice-to-have skills
A/B TestingProduct Analytics
Benefits & perks
Stock Options, Fertility and family building benefits, Paid time off, Education budget, Wellbeing stipend, Communication stipend, Office equipment stipend