Customer Success Manager
AnimaDigital Health company
London, United KingdomSenior
Molten Ventures
Y Combinator
Hummingbird Ventures
Amino Collective
Sidar Sahin
Sales & Account Management
About the role
TL;DR
Drive growth and retention for Anima's personalized medicine technology as a Customer Success Manager.
- •Join Anima as a Customer Success Manager to drive growth and retention for our personalized medicine technology.
- •Key Responsibilities Onboard new clinics and drive adoption of Anima's technology.
- •Build deep relationships with customers to protect and grow revenue.
- •Translate clinical and administrative pain points into actionable insights for product teams.
- •Build and iterate on CS playbooks and processes to scale user fanaticism.
- •Act as a conduit between users and product teams to shape future iterations of Anima.
- •Requirements 3+ years in B2B SaaS Customer Success at a high-growth startup.
- •Track record of driving retention and surfacing expansion opportunities.
- •Gifted relationship builder who reads people fast and earns trust quickly.
- •Obsessed with customer experience and self-starting.
- •In the UK / European timezone and able to do site visits to UK customers.
Required skills
Customer Success
Domain expertise
healthcare
