Deployments Lead
Grotto AIAI for company
New York, United StatesLead
ICONIQ Capital
Asymmetric Capital Partners
Operations & Strategy
About the role
TL;DR
Own the customer relationship from signed contract to long-term success.
- •You'll own the customer relationship from signed contract to long-term success.
- •Key Responsibilities Implementations & Onboarding: Getting new customers live, configuring the platform, training their teams.
- •Training: Running sessions that get leasing teams genuinely excited to use Grotto.
- •Ongoing Support: Being the person our customers text when something feels off.
- •Voice of the Customer: Acting as the bridge between customers and our Product and Sales teams.
- •Requirements Unreasonably Organized AI-Native Warm Communicate Crisply Customer-Obsessed High Agency
Required skills
Customer Service
Domain expertise
proptech
