Senior Customer Success Manager
Adaptive SecurityAI Security company
New York, United StatesSenior
Andreessen Horowitz
OpenAI
Sales & Account Management
About the role
TL;DR
Own customer implementation, onboarding, and support for a cybersecurity startup.
- •Adaptive is a cybersecurity startup focused on stopping AI-powered cyberattacks.
- •We are seeking a Senior Customer Success Manager to join our rapidly growing team.
- •This foundational role offers the autonomy to define and shape our customer onboarding and support processes from the ground up.
- •Key Responsibilities Own all aspects of customer implementation, onboarding, and support.
- •Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions.
- •Collaborate with Engineering to escalate and resolve complex incidents.
- •Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities.
- •Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction.
- •Requirements 4+ years of experience in a Customer Success, Implementation, Client Support, or similar role at a SaaS company.
- •Strong troubleshooting and problem-solving skills.
- •Excellent written and verbal communication skills and a customer-first mindset.
- •Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment.
- •Experience working with cross-functional teams to identify solutions to technical problems.
Required skills
Customer SuccessImplementation ManagementCustomer Onboarding
Domain expertise
cybersecurity
Benefits & perks
Premium healthcare and wellness benefits, Catered lunch in the NYC office, Monday - Friday
