Senior Clinical Workflow Implementation Manager
LeanTaaSHealthcare Operations company
RemoteSenior
Insight Partners
Goldman Sachs
Bain Capital
Operations & Strategy
About the role
TL;DR
Lead customer implementations to improve patient care and operational efficiency.
- •Join our Customer Success Organization to improve patient care by enhancing bed allocation and streamlining the patient journey.
- •Key Responsibilities Lead customer implementations from discovery through go-live.
- •Partner with client stakeholders to optimize workflows across departments.
- •Design and execute change management strategies.
- •Design and deliver training programs for product adoption.
- •Ensure effective issue resolution by following support best practices.
- •Communicate implementation progress and operational outcomes to client leadership.
- •Collaborate cross-functionally to improve implementation processes and outcomes.
- •Requirements Bachelor's degree or equivalent years of related experience.
- •Healthcare background in operations management or patient flow. 5+ years of professional experience in a client
- •or customer-facing role. 7+ years of experience working on healthcare products / working with hospitals. 3+ years of healthcare leadership experience in process improvement, operations management or patient flow.
- •Excellent strategic and organizational agility.
- •Analytical thinking, strong communication and presentation skills.
- •Ability to influence change within complex organizations.
- •Willingness to travel 25-50% of the time.
Required skills
Change ManagementCustomer ServiceProject ManagementStrategic Planning
Domain expertise
healthcare
Benefits & perks
Competitive compensation package, 401(k) Match, Comprehensive healthcare benefits, Generous Paid Time Off and Parental Leave, Monthly reimbursement for Skill Building, Monthly reimbursement for Wellness, Transportation, and/or Home Office, Education Reimbursement for select courses/programs
