Enterprise Customer Success Manager
DeliverectRestaurant Management company
CasablancaJunior
Coatue
OMERS Ventures
DST Global
Redpoint Ventures
Alkeon Capital
Newion
Sales & Account Management
About the role
TL;DR
Drive customer success and product adoption for enterprise clients.
- •As a Junior Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our enterprise customers thrive and achieve maximum value from the Deliverect platform.
- •You will focus on driving product adoption and fostering long-term loyalty for a mixed book of accounts.
- •Key Responsibilities Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption.
- •Work cross-functionally with Account Managers and Support teams to resolve complex issues and advocate for customers.
- •Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates.
- •Act as an escalation point for complex technical and non-technical queries, ensuring timely resolutions.
- •Identify potential upsell opportunities and support renewal management to ensure continued revenue growth.
- •Requirements Professional fluency in English and French is essential. 2+ years of experience in a customer-facing role such as Customer Support, Customer Success or Account Management, ideally within a SaaS environment.
- •An analytical mindset with the ability to analyze complex customer issues and leverage data analysis tools.
- •Proven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment.
- •Exceptional communication skills with the ability to build trust and rapport with key stakeholders.
Required skills
Project Management
Nice-to-have skills
HubSpot
Domain expertise
ecommerceretailfoodlogistics
Tech stack
HubSpot