Customer Success Manager
WorkBoardStrategy Execution company
Redwood City, United States$100K - $140KMid
Andreessen Horowitz
GGV Capital
M12 - Microsoft's Venture Fund
Workday Ventures
SoftBank Group
Opus Capital
Sales & Account ManagementNew
About the role
TL;DR
Consult clients on strategy execution and leverage WorkBoard's solution for alignment and accountability.
- •WorkBoard's mission is to help companies and the people in them achieve their best results.
- •As a Customer Success Manager, you will be consulting clients on accelerating the achievement of their company’s strategy and apply our solution to make alignment and accountability remarkably easy, so they can achieve great results.
- •Key Responsibilities Construct and execute self-sustaining programs that alter the way the largest global companies run their businesses and drive outcomes that provide incredible value.
- •Form deep, highly trusted relationships with Senior Executives and Program Teams guiding them to ensure WorkBoard is embedded with expert communities, strong team communications, and meaningful training specific for their teams.
- •Train and enable our customers to increase the business results they realize from the platform by finding the most impactful ways to apply our solution in the context of their business needs.
- •Requirements 5-8 years of overall work experience with 3 years in Customer Success, Program Management, Consulting, or Professional Services.
- •Experience working in or for a high-growth SaaS technology company with successful management, communication, and change management tactics.
- •Comfortable working with AI tools and an AI-forward mindset.
Required skills
Program ManagementChange Management
Benefits & perks
Health insurance, 401K with employer matching
Tech stack
WorkdaySalesforce