A
Sales Support Coordinator
Adaptive Home HealthAI-native Home company
DfwMid
Bain Capital Ventures
BoxGroup
Felicis
Optum Ventures
Sunflower Capital
Conviction
Operations & Strategy
About the role
TL;DR
Coordinate home health referrals, ensuring timely patient care and supporting account executives.
- •This role is the critical link between referral sources and patient care, supporting Home Health Account Executives by ensuring every referral is complete, every discharge is tracked, and every patient starts care without delay.
- •You'll coordinate directly with hospitals, clinics, and physician offices to obtain necessary paperwork through EMR portals, while also speaking directly with patients to coordinate care needs.
- •Key Responsibilities Serve as the primary point of contact for coordinating home health referrals on behalf of assigned Account Executives.
- •Make outbound calls directly to patients and family members to coordinate start-of-care scheduling and gather intake information.
- •Navigate multiple EMR/health system portals to obtain discharge dates, physician orders, and other required paperwork.
- •Monitor and follow up on pending referrals to ensure nothing is delayed or dropped.
- •Maintain compliance with HIPAA and patient privacy standards.
- •Requirements Background in home health, hospice, DME, discharge planning, case management, or physician office referral coordination.
- •Demonstrates organization/follow-through managing multiple open referrals or cases at once.
- •Comfortable being the go-between for clinical urgency and sales/account priorities.
- •Comfortable making outbound phone calls directly to patients, families, and clinical staff.
- •Manage a high volume of concurrent referrals/cases while maintaining attention to detail.
Required skills
HIPAA
Domain expertise
healthcare
Benefits & perks
Dental insurance, Flexible schedule, Health insurance, Life insurance, Mileage reimbursement, Paid time off, Vision insurance
