Success Engineer
telliConversational AI company
Berlin, GermanyMid
redalpine
Cherry Ventures
Y Combinator
Mutschler Ventures
Marc Bitzer
Alexa von Bismarck
Sales & Account Management
About the role
TL;DR
Drive customer success and AI adoption for telli customers.
- •As Success Engineer you own the long-term success of a portfolio of telli customers.
- •You are the trusted counterpart customers turn to after go-live to drive deep AI adoption, retention, and expansion as telli scales.
- •Key Responsibilities Become the central contact for helping our customers adopt telli across the organization Lead workshops and training sessions to drive deeper product adoption Help onboard new units and use cases Partner directly with engineering and customers to build, design, and refine AI agents that handle thousands of customer conversations daily Build and maintain workflows for tracking adoption, success metrics, and customer health Requirements You have >2 yr experience in technical customer-facing roles: you've supported customers in technical environments like SaaS support, technical account management, solutions engineering, implementation, or consulting You're a confident communicator who builds trust: you can explain technical concepts clearly to both technical and non-technical stakeholders, and build strong working relationships with users, admins, and decision-makers You're technically hands-on with AI tooling: you've built workflows and AI agents and are comfortable with prompt engineering, APIs, webhooks, and debugging integrations
Required skills
Customer Success
Nice-to-have skills
A/B TestingProduct Analytics
Domain expertise
ai
Benefits & perks
Equity, Gym Subscription, Free Dinner in the Office, Regular Off-sites with the Team
