Junior Onboarding Specialist
MoeGoPet Management company
CanadaJunior
Base10 Partners
Digitalis Ventures
Conductive Ventures
UpHonest Capital
Sales & Account Management
About the role
TL;DR
Support the onboarding of new customers for MoeGo's pet care business solutions.
- •We are looking for a Junior Onboarding Specialist to join our Customer Success team and support the seamless onboarding of our T4 and T5 tier clients (vSMB & SMB).
- •In this role, you will be the first point of contact for new customers, guiding them through product setup, training, and early adoption to set them up for long-term success.
- •Key Responsibilities Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction Partner with Account Executives to ensure a smooth handoff from sales to onboarding Document customer configurations, progress, and outcomes in CRM and project management tools Identify and escalate risks or blockers that may impact the customer experience Contribute to the continuous improvement of onboarding playbooks, resources, and processes Collaborate cross-functionally with Support, Product, and Sales teams to resolve customer issues Requirements 1-2 years of experience in a customer-facing role (onboarding, customer success, support, or similar) Excellent verbal and written communication skills in English Strong organizational skills with the ability to manage multiple accounts and priorities Comfort with technology platforms and ability to learn new software quickly A customer-first mindset with genuine enthusiasm for helping people succeed Ability to work independently and proactively in a remote environment
Required skills
Customer ServiceCustomer OnboardingProject Management
Nice-to-have skills
CRMTechnical LeadershipSales
Domain expertise
fintech
Benefits & perks
Competitive compensation at $75,000 CAD with opportunity for growth, Fully remote role with flexible working hours
