Founding Customer Success Manager
LightfieldCRM company
San Francisco, United StatesSenior
Greylock
Coatue Management
8VC
GV
Audacious Ventures
Neo
Sales & Account Management
About the role
TL;DR
Own customer value and growth from onboarding to expansion for an AI-native CRM.
- •Lightfield is an AI-native CRM that assembles itself from your email, calendar, and meetings.
- •We've shipped a product founders love, with nearly 2,000 companies signed up since our November launch.
- •This is a founding role where you'll own what happens after customers sign, migrating them, getting them live, and ensuring they grow with the platform.
- •Key Responsibilities Migrate customers onto Lightfield and get their business running on it quickly.
- •Build customer workflows and automations in the product.
- •Drive adoption across the whole team, ensuring Lightfield becomes their daily work hub.
- •Identify opportunities for customers to gain more value from the platform and grow the account.
- •Requirements 4+ years in customer success, account management, or solutions consulting at a technical B2B product.
- •Proven track record of owning accounts from onboarding through expansion and demonstrating growth.
- •Experience building automations, workflows, and integrations within products to drive customer success.
- •Ability to turn around stalled or underused accounts.
- •Comfort engaging founders and VPs as a peer on their business.
Required skills
Customer SuccessAccount ManagementCRMB2B SalesSalesforceHubSpotImplementation ManagementCustomer OnboardingProduct Management
Domain expertise
productivityai
Benefits & perks
Competitive salary, Meaningful early equity, Health insurance (medical, dental, vision), 3 weeks of PTO, 11 paid company holidays + we enjoy a winter holiday break, 3 months of paid family leave, Wednesdays work from home, Regular team dinners, events, offsites, and retreats, 401k plan, commuter and lunch stipend
Tech stack
PythonJavaScriptReactNode.jsAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceFigmaPostmanREST APISalesforceHubSpotCRM