Customer Success Manager DFR Majors - Northwest
SkydioAutonomous Drones company
Remote$120,000 - $160,000Mid
Andreessen Horowitz
IVP
NVIDIA
Linse Capital
N47
Playground
Sales & Account Management
About the role
TL;DR
Drive customer success for Public Safety clients, managing implementation, adoption, and retention.
- •Skydio is seeking a motivated Customer Success Manager to lead and drive all aspects of implementation, usage, retention, and expansion for their Public Safety customers.
- •This role acts as a bridge between customers and Skydio's technical teams, reporting to the Manager, Customer Success.
- •Key Responsibilities Build scalable processes for customer on-boarding and post-sales success.
- •Track and manage implementation projects for large enterprise customers.
- •Develop healthy customer relationships through proactive support and follow-ups.
- •Quantify product feedback and brief executives to drive engineering improvements.
- •Lead Quarterly Business Reviews and customer check-ins to ensure value realization.
- •Requirements Strong knowledge or previous experience supporting customers in SLED industries (Public Safety, Law Enforcement).
- •Proven track record of implementing new technology and driving adoption of hardware/software.
- •Excellent communication skills and focus on project management tools.
- •Experience with commercial Unmanned Aircraft Systems (UAS) and related software.
- •Willingness to travel approximately 40%.
Required skills
Customer SuccessAccount ManagementProject ManagementCustomer OnboardingImplementation Management
Nice-to-have skills
PythonJavaScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CD
Domain expertise
defensegovernment
Benefits & perks
Equity, Stock options, Comprehensive benefits packages, Health insurance, Paid vacation time, Sick leave, Holiday pay, 401K savings plan, Relocation assistance
Tech stack
PythonJavaScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceSlackExcelPowerPoint