Commercial Outcomes Architect
NotionProductivity Software company
San Francisco, United States$110,000 - $165,000Mid
Sequoia Capital
Coatue Management
Index Ventures
First Round Capital
Accel
Base10 Partners
Sales & Account Management
About the role
TL;DR
Drive customer adoption, value realization, and renewal outcomes for named accounts.
- •As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion.
- •You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts.
- •Key Responsibilities Drive workflow adoption and value realization for named accounts.
- •Contribute directly to NRR with predictable renewal and expansion pipeline.
- •Define and maintain mutual success plans demonstrating ROI to executive stakeholders.
- •Facilitate use-case consultations to identify new workflow opportunities.
- •Identify opportunities to engage Services for complex implementation needs.
- •Requirements 3+ years of experience driving customer adoption, value realization, renewals, or expansion within B2B software.
- •Strong customer-facing discovery instincts and ability to map workflows.
- •Technical fluency and presence as a trusted advisor.
- •Commercial awareness and ability to partner on renewal risk and expansion potential.
- •Ability to design and help customers build workflows that drive usage based consumption.
Required skills
Customer OnboardingImplementation ManagementNotion
Nice-to-have skills
Product Marketing
Domain expertise
productivityai
Tech stack
Notion
