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Software Engineer, Community Support Engineering

AirbnbShort-term Rentals company
San Francisco, United States$162,000 - $186,000 USDMid
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About the role

TL;DR

Backend Software Engineer for Community Support Engineering focused on intelligent routing and differentiated service experiences.

  • •As a Backend Software Engineer on the ARC team, you will contribute meaningfully across our core routing and differentiated service programs.
  • •This role focuses on powering intelligent, differentiated service experiences for Airbnb's community of guests and hosts.
  • •Key Responsibilities Contribute to and lead engineering delivery on programs that enable intelligent agent matching and personalized support experiences.
  • •Own and evolve core routing infrastructure, ensuring high availability, correctness, and scalability.
  • •Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams.
  • •Contribute to technical quality through design reviews, code reviews, and pragmatic architectural decision-making.
  • •Support the team's technical growth by mentoring junior engineers.
  • •Requirements 3+ years of software development experience in service-oriented architectures and backend development.
  • •Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.
  • •Experience designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.
  • •Familiarity with RAG patterns, memory routing, and agent planning.
  • •Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.

Required skills

Node.jsMicroservicesAWSDockerKubernetesCI/CDPythonTypeScriptSQLREST APIOpenAI APILangChain

Nice-to-have skills

GoJavaScriptBashGitLinux

Domain expertise

travel

Tech stack

PythonJavaScriptTypeScriptGoSQLBashNode.jsMicroservicesAWSDockerKubernetesCI/CDGitLinuxREST APIOpenAI APILangChain