Service Desk Analyst I
YipitDataAlternative Data company
RemoteMid
Norwest Venture Partners
RRE Ventures
SV Angel
The Carlyle Group
DFJ Gotham
Highland Capital Partners
New
About the role
TL;DR
Provide IT support, manage tickets, and troubleshoot hardware/software issues for employees.
- •YipitData is looking for an IT Service Desk Analyst to be the first line of support for our employees and the backbone of our day-to-day IT operations.
- •You'll be the person people turn to when their laptop won't cooperate, their access needs updating, or a SaaS tool isn't behaving
- •and you'll take pride in resolving those issues quickly, clearly, and without making anyone feel dumb for asking.
- •Key Responsibilities Provide day-to-day IT support to employees by troubleshooting hardware, software, and access issues Manage and resolve IT support tickets through Jira, ensuring timely and effective resolution Configure, deploy, and support MacOS laptops and company devices Administer and troubleshoot SaaS applications including Google Workspace, Slack, Zoom, Okta, and other business tools Manage device configuration and security using MDM tools such as IRU Requirements 2–3 years of experience working in an IT support or service desk environment Comfortable supporting remote and distributed teams Experience supporting MacOS devices and modern SaaS-based workplaces Organized and comfortable managing multiple support requests through a ticketing system Enjoy troubleshooting technical issues and helping colleagues resolve problems quickly
Required skills
JiraConfluenceSlack
Nice-to-have skills
Python
Benefits & perks
Flexible work hours, Flexible vacation, Parental leave, Team events, Wellness budget, Learning reimbursement
Tech stack
JiraConfluenceSlack