Quality Program Lead, X Safety
xAIGenerative AI company
Bastrop, United StatesSenior
Valor Equity Partners
Andreessen Horowitz
Sequoia Capital
Vy Capital
Fidelity Management & Research Company
Prince Alwaleed Bin Talal
Operations & Strategy
About the role
TL;DR
Oversee the end-to-end Quality Assurance program for content moderation workflows.
- •The Content Moderation Quality Lead will oversee the end-to-end Quality Assurance program for content moderation workflows, ensuring policy compliance, user safety, and operational excellence across global footprint operations.
- •Key Responsibilities Develop and maintain a comprehensive Quality program to ensure a consistent, safe user experience.
- •Leverage AI-driven tools for quality monitoring, content moderation performance analysis, and predictive error detection.
- •Oversee the content moderation quality frameworks across both captive and third-party vendor operations.
- •Manage a high-performing team of Quality Analysts, including full-time employees and contractors.
- •Collaborate with Operations Managers, Site Leads, and Vendor Operations to drive continuous quality improvements.
- •Requirements Bachelor’s degree in a relevant field or equivalent practical experience. 4–5 years of quality management experience specifically within captive and vendor content moderation or trust and safety operations.
- •Proven experience managing and leading teams of Quality Analysts.
- •Deep expertise in designing, scaling, and running global alignment and calibration processes.
- •Strong data analytics capabilities, including sampling methodology, coaching frameworks, and performance insights.
Required skills
Engineering ManagementTechnical LeadershipStrategic PlanningOrganizational DesignCoachingMentoringChange ManagementCross-functional LeadershipExecutive PresenceVision SettingProject Management
Nice-to-have skills
A/B TestingProduct AnalyticsSQLLookerTableauPower BI
Domain expertise
crypto