AI Operations Manager, Emma
WithClutchDigital Lending company
United StatesSenior
Andreessen Horowitz
Alkeon Capital Management
TruStage Ventures
Peterson Partners
Curql Collective
Operations & Strategy
About the role
TL;DR
Manage the post-sale journey for AI agents, ensuring successful deployment and performance.
- •As AI Operations Manager, you will own the full post-sale journey for AI agents, from deployment to ongoing performance.
- •Key Responsibilities Become an expert in credit unions and AI agent operations.
- •Learn Emma end-to-end and shadow active implementations.
- •Map the current post-sale journey and identify areas for improvement.
- •Own Emma implementations and post-go-live performance.
- •Codify Clutch's implementation defaults and stand up the operating infrastructure.
- •Requirements Strong understanding of credit unions and collections.
- •Experience with AI agents and implementation processes.
- •Ability to identify and address process gaps.
- •Experience in post-sale operations and performance monitoring.
- •Skills in codifying best practices and setting up infrastructure.
Required skills
Business OperationsProject ManagementCustomer Service
Nice-to-have skills
AgileProduct ManagementTechnical LeadershipEngineering Management
Domain expertise
fintech
