Customer Success Manager
VanishIDDigital Executive company
Washington, United StatesMid
Crosslink Capital
Start Path
Dell Technologies Capital
Lockstep Ventures
Next Chapter Ventures
Mark McLaughlin
Sales & Account Management
About the role
TL;DR
Drive customer value through onboarding, retention, and technical integration.
- •VanishID is seeking a Customer Success Manager to drive value for customers by onboarding, retaining, and growing accounts.
- •This role serves as a technical partner, connecting VanishID to customer identity and security stacks.
- •Key Responsibilities Own end-to-end onboarding, including technical setup like SSO and SCIM provisioning.
- •Drive technical integrations using REST API and webhooks.
- •Monitor account health, drive adoption, and retain customers.
- •Present to executives and deliver executive debriefs.
- •Identify expansion opportunities and grow accounts.
- •Requirements 3-5 years in Customer Success, Account Management, or a related client-facing role.
- •Working technical fluency with SSO, user provisioning, and API integrations.
- •Exceptional communication and presentation skills.
- •Proficiency with CRM platforms like Salesforce or HubSpot.
Required skills
SSOREST APISalesforceHubSpotPresentation Skills
Nice-to-have skills
SAMLPostman
Domain expertise
cybersecurity
Benefits & perks
Health insurance, Dental insurance, Vision insurance, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), Online therapy, Short-term disability insurance, Long-term disability insurance, Equity, 401k with employer match, Discretionary PTO, Holidays, AI Tool Stipend, Paid parental leave, Virtual events, Remote work
Tech stack
SSOSAMLREST APISalesforceHubSpot