Client Experience Intern for AVD (Altersvorsorgedepot)
UpvestInvestment Infrastructure company
Berlin, GermanyIntern
Sapphire Ventures
Tencent
Bessemer Venture Partners
BlackRock
Notion Capital
Earlybird
Operations & Strategy
About the role
TL;DR
Support the development and operation of a new private pension product, focusing on client experience and operational processes.
- •Germany's private pension system is being rebuilt with the Altersvorsorgedepot (AVD), and Upvest is building the operational infrastructure for fintechs and banks to offer it.
- •As an AVD Client Experience Intern, you will help design and run the processes for this new regulated financial product from the ground up.
- •Key Responsibilities Support clients by preparing clear answers to user questions about subsidies, transfers, and payouts.
- •Assist with day-to-day AVD operations, including contract registration and contribution management.
- •Help build and document operational playbooks, workflows, and error catalogues.
- •Support error handling and reconciliation processes, identifying patterns for root cause fixes.
- •Provide feedback on processes, identifying areas for improvement and automation.
- •Requirements Fluent in German (C1 or above) and comfortable working in English.
- •Structured and precise with a keen eye for detail.
- •Curious about rules and regulations, willing to read and understand them.
- •Comfortable with ambiguity and asking good questions.
- •Confident with spreadsheets and AI tooling.
- •Available for a minimum of 6 months and based in Berlin.
Required skills
ExcelPythonJavaScript
Domain expertise
fintech
Benefits & perks
Team celebrations, Inclusion programs
Tech stack
ExcelPythonJavaScript