Customer Care Onboarding Officer (KYCB) - French Market
QontoBusiness Banking company
Barcelona, SpainMid
Tiger Global
TCV
Eurazeo
KKR
Insight Partners
Alkeon
Operations & Strategy
About the role
TL;DR
Manage company account opening and onboarding cases for the French market, ensuring compliance with KYC regulations.
- •Join Qonto as a Customer Care Onboarding Officer (KYCB) to manage company account opening and onboarding cases for the French market.
- •You will be instrumental in supporting Qonto's banking operations as the company progresses towards full banking license status.
- •Key Responsibilities Validate and process KYC cases end-to-end, making compliant account-opening decisions.
- •Respond to internal and external requests to unblock cases.
- •Identify and escalate systemic issues across multiple tickets.
- •Handle sensitive client relationships and social media claims.
- •Work within KYC/banking regulation frameworks to build compliance rigor.
- •Requirements 1-2 years of experience in KYC/KYB, customer care, compliance, or customer operations.
- •Comfortable reviewing complex legal and company documents and making structured decisions.
- •Fluent written and spoken French; English proficiency is essential.
- •Proactive ownership mindset and ability to flag bottlenecks.
- •Ability to prioritize and manage a queue of complex cases under pressure.
Required skills
Customer OnboardingCompliance ManagementExcelJiraConfluenceSlack
Domain expertise
fintech
Tech stack
GitLinuxJiraConfluenceNotionSlackExcelPowerPoint