Technical Account Manager
TwilioCloud Communications company
RemoteMid
Union Square Ventures
Bessemer Venture Partners
Redpoint Ventures
Draper Fisher Jurvetson (DFJ)
Fidelity
T Rowe Price
Sales & Account ManagementNew
About the role
TL;DR
Technical Account Manager supporting strategic customers with complex technical issues.
- •Twilio is looking for an experienced Technical Account Manager to serve as the primary technical support engineering contact for strategic customers.
- •You will support customers during Pacific hours and resolve complex technical problems, providing proactive guidance and recommendations to minimize downtime.
- •Key Responsibilities Address customer issues and provide feedback to Product and Engineering teams.
- •Resolve complex technical problems for customers' developers and architects.
- •Collaborate with teammates and Product/Engineering via Slack and file JIRAs for bugs.
- •Analyze customer trends and report observations to management to improve support processes.
- •Requirements 4+ years of relevant experience.
- •Good knowledge of RESTful technology, APIs, and cloud solutions.
- •Troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript (React, Redux).
- •Skilled in troubleshooting network connectivity issues (TCP/UDP, SSL/TLS).
- •Communicate complex technical issues to technical and non-technical audiences.
Required skills
REST APIPythonJavaScriptJavaNode.jsPHPC#ReactReduxJiraSlack
Domain expertise
telecomdeveloper-tools
Benefits & perks
competitive pay, generous time off, parental leave, wellness leave, healthcare, retirement savings program
Tech stack
REST APIJavaNode.jsPHPC#PythonJavaScriptReactReduxJiraSlack