Lead Product Designer
TwilioCloud Communications company
United States$159,210 - $208,000Lead
Union Square Ventures
Bessemer Venture Partners
Redpoint Ventures
Draper Fisher Jurvetson (DFJ)
Fidelity
T Rowe Price
Design
About the role
TL;DR
Lead UX strategy for Twilio's core communication products, designing multi-channel journeys.
- •Twilio is seeking a visionary Staff Product Designer (L4) to lead UX strategy for its core communication products, including Voice, Email, and SendGrid infrastructure.
- •This role focuses on designing cohesive, multi-channel journeys within Twilio's One Console ecosystem, owning information architecture, naming frameworks, and developer workflows.
- •Key Responsibilities Lead end-to-end Channels UX strategy and define the long-term design architecture for core communications platforms.
- •Drive channel-agnostic coherence across Messaging, Voice, and Email within the One Console.
- •Translate complex technical infrastructure into developer-friendly mental models.
- •Define observability standards for data visualizations and diagnostic dashboards.
- •Requirements 8+ years of professional product design experience focused on technical software, developer tools, or B2B/SaaS platforms.
- •Expert-level systems thinking and a portfolio demonstrating structural design and complex data architectures.
- •Proven success partnering with engineering and product leaders to shape multi-year roadmaps.
- •Comfort with ambiguity and ability to build clear frameworks from abstract constraints.
Required skills
UX DesignInformation ArchitectureDesign SystemsFigmaREST APIGraphQLWebSocketsCross-functional LeadershipStrategic Planning
Domain expertise
telecomdeveloper-tools
Benefits & perks
Competitive pay, Generous time off, Parental leave, Wellness leave, Healthcare, Retirement savings program, Equity plan, Corporate bonus plan
Tech stack
FigmaREST APIGraphQLWebSockets
