Associate Customer Success Manager - DACH
TrustpilotOnline Review company
Hamburg, GermanyJunior
Northzone
Index Ventures
SEED Capital Denmark
Draper Esprit
Vitruvian Partners
Sunley House Capital
Sales & Account Management
About the role
TL;DR
Support customers to ensure successful onboarding and platform adoption.
- •As an Associate Customer Success Manager, you will support a portfolio of small business and lower-tier plan customers to ensure they onboard successfully, adopt Trustpilot effectively, and achieve measurable value from the platform.
- •Key Responsibilities Lead post-sale onboarding and setup.
- •Drive measurable Business Adoption across your customer portfolio.
- •Own customer health, proactively identifying risks and executing recovery actions.
- •Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results.
- •Act as the primary line of contact for customer issues related to onboarding, usage, or product value.
- •Requirements Fluent in both German and English (spoken and written). 1-2 years of experience in a customer-facing environment.
- •Eager to work directly with customers with a high degree of empathy.
- •Tech-savvy and curious, confident learning new software quickly.
- •Analytical mindset, eager to learn how to use data and metrics.
Required skills
Customer SuccessCustomer OnboardingCRM
Benefits & perks
Competitive compensation package + bonus, Company Pension Scheme, 20 days holiday, 2 (paid) volunteering days a year, Learning and development opportunities, Benefit-in-kind of 44€ a month, Health benefit of 50€ a month, Full access to Headspace, 24/7 Employee Assistance Plan
Tech stack
CRM