Technical Account Manager
TrustpilotOnline Review company
New York, United States$97,000 - $110,000Mid
Northzone
Index Ventures
SEED Capital Denmark
Draper Esprit
Vitruvian Partners
Sunley House Capital
Sales & Account Management
About the role
TL;DR
Post-sales technical partner for high-value customers, ensuring smooth onboarding and integration success.
- •As a Technical Account Manager (TAM), you are the post-sales technical partner for Trustpilot’s most complex and high-value customers.
- •You ensure smooth technical onboarding, integration success, and long-term stability by acting as the bridge between Customer Success, Product, and Engineering.
- •Key Responsibilities Oversee or support technical setup, API integration, and configuration for assigned customers.
- •Serve as the primary technical contact post-launch, ensuring performance, uptime, and issue resolution.
- •Partner with Customer Success Managers to monitor product usage and ensure customers fully leverage Trustpilot’s technical capabilities.
- •Manage escalation paths and coordinate resolution of critical technical incidents.
- •Represent customer technical needs to Product and Engineering teams.
- •Requirements Experience in technical account management, implementation, or solution support within SaaS or web technology environments.
- •Solid understanding of APIs, web integrations, and data exchange formats (JSON, XML, REST).
- •Strong troubleshooting, analytical, and communication skills.
- •Customer-centric mindset with the ability to manage both technical depth and business context.
- •Comfortable using Salesforce, ticketing systems, and analytics tools.
Required skills
SalesforceCustomer SuccessImplementation Management
Benefits & perks
Commission structure, Vacation days, Personal days, Paid holidays, Volunteering days, Learning and development opportunities, Health insurance, 401k matching, Club membership, Employee Assistance Plan, Mindfulness app access, Office amenities (rooftop deck, snacks, drinks), Free breakfast and lunch, Office events
Tech stack
SalesforceJiraConfluenceGit