Customer Success Manager
EasyLlamaCompliance Training company
Remote$75K - $120KSenior
Sales & Account Management
About the role
TL;DR
Manage customer accounts, drive retention, adoption, and growth for EasyLlama.
- •EasyLlama is seeking a Customer Success Manager to manage a portfolio of larger customer accounts.
- •You will be the primary point of contact, building relationships to drive retention, adoption, and growth.
- •Key Responsibilities Own a portfolio of customer accounts, serving as their primary point of contact throughout the customer lifecycle Manage the renewal process end-to-end, forecasting accurately and driving on-time renewals Identify and drive upgrade and expansion opportunities within your book of business Develop and execute success plans that align customer goals with product adoption Drive product adoption through proactive outreach, training, and strategic guidance Requirements 4-6 years in Customer Success, Account Management, or another customer-facing role Strong written and verbal communication skills A proactive mindset, someone who thinks beyond the playbook and brings fresh ideas and strategies Comfortable managing renewal, upsell and forecasting processes Consultative approach, able to understand customer goals and connect them to product value
Required skills
Customer SuccessAccount ManagementCRM
Nice-to-have skills
HubSpot
Benefits & perks
Health insurance, 401(k) with company matching, Professional development, Remote work stipend
Tech stack
HubSpotCRM