Founding Support Engineer
TrueFoundryEnterprise AI company
New York, United StatesMid
Intel Capital
Peak XV
Software Engineering
About the role
TL;DR
Provide critical support for enterprise AI infrastructure, troubleshooting complex production issues.
- •TrueFoundry is building the foundational infrastructure layer for production AI systems, enabling companies to route between models, manage tools, orchestrate agents, and enforce governance.
- •As a Founding Support Engineer, you will be the first line of response for enterprise customers facing critical issues with their AI stacks.
- •Key Responsibilities Respond to enterprise customer issues in production, from routine questions to P0 incidents.
- •Troubleshoot infrastructure problems including Gateway configuration, MCP proxy scaling, RBAC/SSO, and guardrail behavior.
- •Own tickets to resolution and file detailed bug reports for engineering.
- •Contribute to the internal knowledge base and runbooks.
- •Adhere to escalation and priority processes, ensuring reliable incident response coverage.
- •Requirements Ability to read logs, reason about distributed systems, and remain calm during live incidents.
- •Comfort with Kubernetes and at least one major cloud provider (AWS, Google Cloud, Azure).
- •Clear written communication skills.
Required skills
KubernetesAWSGoogle CloudAzureOpenAI APIAnthropic APILLMsLinuxGit
Nice-to-have skills
Python
Domain expertise
aideveloper-tools
Benefits & perks
Comprehensive health insurance, 401(k) retirement plan, Flexible hybrid work, Lunch and snacks provided, Work from another TrueFoundry office for up to 1 month each year
Tech stack
KubernetesAWSGoogle CloudAzureOpenAI APIAnthropic APILLMs