Customer Success Manager France
TourlanePersonalized Travel company
RemoteMid
Sequoia
Spark Capital
Nathan Blecharczyk
Johannes Reck
Sales & Account Management
About the role
TL;DR
Manage customer success post-trip planning, resolving issues and ensuring excellent travel experiences.
- •Tourlane is seeking Customer Success Managers to join their customer service team.
- •This role focuses on ensuring an exceptional customer experience by creatively solving challenges and proactively addressing client needs.
- •Key Responsibilities Act as the main point of contact for clients after trip planning and confirmation.
- •Proactively identify and resolve complex customer issues to ensure a seamless experience.
- •Inform and advise clients autonomously on travel changes.
- •Anticipate potential challenges and prevent escalations.
- •Requirements Passion for travel and dedication to exemplary customer service.
- •Proven experience in customer service via phone and email, and with service software tools.
- •Solution-oriented approach with excellent communication skills.
- •Strong organizational skills to manage multiple clients effectively.
- •Excellent French and good English proficiency; must reside in France.
Required skills
Customer Service
Domain expertise
travel
Benefits & perks
100% Home Office, Work abroad program, Employee Resource Groups, Onboarding program
Tech stack
Customer ServiceCustomer OnboardingCommunicationProblem Solving