Senior Customer Success Manager - East/Public Sector
TinesAI Workflow company
United States$150K - $170KSenior
SoftBank Vision Fund 2
Accel
Goldman Sachs Alternatives (Growth Equity)
Activant
Felicis
CrowdStrike Falcon Fund
Sales & Account Management
About the role
TL;DR
Drive strategic success and automation adoption for enterprise, public sector, and regulated accounts.
- •Tines is seeking a Senior Customer Success Manager to drive strategic success planning and engagement across enterprise, highly regulated, and public sector accounts.
- •You will foster champions, support customers throughout their journey, and identify opportunities for automation and expansion.
- •Key Responsibilities Align with customer stakeholders to ensure value delivery across the customer journey.
- •Orchestrate a first-class onboarding experience in conjunction with a Customer Success Engineer.
- •Review account health metrics and identify issues to provide thought leadership and solutions.
- •Coordinate business reviews to evaluate performance, align with priorities, and drive automation plans.
- •Partner with internal teams to build success plans and present outcomes to executive stakeholders.
- •Requirements 8+ years of experience in a technical account management, customer success, or post-sales role at a technology company. 5+ years of experience working with customers in public sector, federal, and/or highly regulated industries.
- •Experience with SaaS solutions for technical teams (cybersecurity, DevOps, IT, other).
- •Experience uncovering problems, locating new opportunities, and translating technical requirements.
- •Knowledge of solving complex problems by utilizing internal resources and engaging management.
Required skills
Customer SuccessAccount ManagementProduct ManagementSalesforceAgileScrumCustomer OnboardingImplementation Management
Nice-to-have skills
PythonSQLAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinux
Domain expertise
governmentcybersecurity
Tech stack
PythonJavaScriptSQLBashNode.jsExpressAWSGoogle CloudAzureDockerKubernetesCI/CDGitHub ActionsJenkinsAnsibleGitLinuxJiraConfluencePostmanREST APISlackExcelPowerPointSalesforceHubSpotProduct ManagementAgileScrumCustomer Success