Customer Success Manager II - West
TinesAI Workflow company
United States$125K OTESenior
SoftBank Vision Fund 2
Accel
Goldman Sachs Alternatives (Growth Equity)
Activant
Felicis
CrowdStrike Falcon Fund
Sales & Account Management
About the role
TL;DR
Drive adoption and expansion of Tines platform for customers.
- •The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines.
- •Your role will be to drive adoption and expand the usage across the customer base, ensuring that our customers realize the full potential of the platform.
- •Key Responsibilities Leading a first-class onboarding experience and ensuring customer use cases and requirements are met.
- •Translating technical customer needs to internal technical teams and delivering feedback to the Product team.
- •Coordinating onboarding and business reviews to evaluate performance and locate new opportunities.
- •Proactively identify risks to the customer achieving their stated goals and develop mitigation plans.
- •Developing and driving a renewal plan and delivering a strategic message on the value of Tines.
- •Requirements 3+ years of experience in a technical account management, customer success, or post-sales role at a technology company.
- •Experience with a SaaS solutions offering for technical teams.
- •Experience asking questions to uncover problems and translate technical requirements.
- •Knowledge of APIs and how they function.
Required skills
Customer SuccessAccount ManagementCustomer OnboardingImplementation Management