Principal Account Partner
TennrHealthcare Automation company
New York, United StatesLead
IVP
Andreessen Horowitz
Lightspeed Venture Partners
GV
Foundation Capital
ICONIQ
Sales & Account Management
About the role
TL;DR
Owns customer value and outcomes for strategic accounts, driving success through strategy and operations.
- •As a Principal Account Partner, you will own the value and outcomes for Tennr’s most strategic customers, acting as the product manager for their account.
- •You will define customer value, drive internal teams to deliver, and demonstrate success through a blend of strategy, operations, and healthcare expertise.
- •Key Responsibilities Deeply understand customer goals, incentives, and success metrics to define and drive real value.
- •Monitor outcomes against sales targets and usage against contracted volume, conducting ROI analysis.
- •Own QBRs, executive syncs, and customer leadership presentations, using rigorous ROI framing and storytelling.
- •Serve as the voice of the customer internally, influencing product and engineering roadmaps.
- •Develop and execute expansion strategies to grow accounts throughout their lifecycle.
- •Requirements 3-6+ years of experience in healthcare consulting, operations, or a related enterprise customer-facing SaaS/AI/HealthTech role.
- •Experience working within or alongside complex provider organizations.
- •Proven ability to own enterprise-level relationships and drive organizational change.
- •Exceptional written and verbal communication, with strong executive-level storytelling skills.
- •Highly analytical and detail-oriented, with experience translating data into clear recommendations.
Required skills
Project ManagementPresentation SkillsExcelPowerPoint
Nice-to-have skills
PythonSQL
Domain expertise
healthtech
Benefits & perks
equity, top-tier benefits, 401(k) match, Unlimited PTO, 100% paid employee health benefit options, Competitive parental leave
Tech stack
PythonJavaScriptTypeScriptSQLNode.jsReactAWSGoogle CloudAzureDockerKubernetesJiraConfluenceFigmaPostmanREST APIExcelPowerPoint