Forward Deployed Engineer
TeleskopeData Security company
New York, United States$401K - $401KSenior
Primary Venture Partners
Lerer Hippeau
M13
AirAngels
Correlation Ventures
CyLon Ventures
Software Engineering
About the role
TL;DR
Provide technical support and solutions to customers as the dedicated resource.
- •We are seeking a Forward Deployed Engineer who will be the technical face of Teleskope to our customers.
- •You’ll operate across pre
- •and post-sales, sit between Go-to-Market and Engineering, support technical needs of customers in pilot, and serve as the dedicated technical resource for a large cohort of active subscription customers.
- •Key Responsibilities Serve as the dedicated technical resource for a book of customer accounts, supporting core platform functionality as well as ancillary product needs to ensure an exceptional and consistent customer experience.
- •Work alongside Technical Account Managers to ensure success from conversion all the way through to renewal.
- •Collaborate with Product, Engineering, and Forward-Deployed SREs to ensure timely and accurate technical delivery.
- •Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren’t appropriate.
- •Build custom product features to address high-impact customer requests.
- •Most of these will make it to the core product.
- •Requirements 2+ years supporting enterprise customers in a hands-on technical role (Customer Engineer, Software Engineer, Technical Consultant, Technical Account Manager, or similar) Strong scripting and programming skills (e.g., Python, Bash; experience with Golang/TypeScript is a plus) Experience with cloud technologies and deployment tooling (AWS/GCP/Azure, Terraform, Kubernetes, Docker, CI/CD) Must be based in NYC (we work hybrid).
Required skills
PythonBashAWSTerraformKubernetesDockerCI/CD
Nice-to-have skills
GoTypeScript
Benefits & perks
Competitive salary, Meaningful equity, Health, vision, dental, 401k and more benefits
Tech stack
PythonBashAWSTerraformKubernetesDockerCI/CD