Customer Support Agent
Taptap SendPayments company
CasablancaMid
Spark Capital
Canaan Partners
Slow Ventures
Breyer Capital
Unbound
Reid Hoffman
Operations & Strategy
About the role
TL;DR
Provide customer support via chat, email, and phone, resolving issues and documenting interactions.
- •As a Customer Support Agent at Taptap Send, you’ll be the first point of contact for our customers, helping them resolve issues quickly and effectively while delivering an excellent support experience.
- •This is a development-focused role with opportunities to progress into a Tier 2 / Escalation Agent position.
- •Key Responsibilities Provide timely, accurate, and empathetic support to customers via chat, email, and phone.
- •Resolve common customer issues efficiently, following internal processes and SLAs.
- •Accurately document customer interactions and resolutions.
- •Escalate complex or sensitive cases to the Tier 2 / Escalation team.
- •Collaborate closely with other agents and internal teams to ensure customer satisfaction.
- •Requirements 1+ years of experience in customer support or a similar customer-facing role.
- •Excellent communication skills, both written and verbal.
- •Patience, empathy, and professionalism when dealing with customers.
- •Strong problem-solving and multitasking abilities.
- •Fluent in English plus one of: Bengali, Nepali, Hindi, Portuguese or Creoles.
Required skills
Customer Service
Domain expertise
fintech