People Operations Analyst II
SumUpPayments company
São Paulo, BrazilSenior
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About the role
TL;DR
Lead onboarding and manage employee benefits for SumUp in Brazil.
- •Team description Our People Operations team keeps the essentials of the employee experience running smoothly across Brazil and Chile, from a new hire's first day through to the benefits that support them every day.
- •The São Paulo team is going through an exciting shift, replacing manual, fragmented work with smarter, automated processes, so there's real room here to build better systems rather than just maintain old ones.
- •As the person owning onboarding and benefits for Brazil, the work shapes how every new SumUpper starts their journey and how existing employees experience their day to day wellbeing, with the chance to also support the Chile team as shared processes come online.
- •What you'll do Lead the end-to-end onboarding process for new SumUppers in Brazil, from offer acceptance through their first weeks, keeping documentation accurate and communication timely Manage the daily operations of employee benefits in partnership with Marsh and other providers, keeping data accurate and resolving employee questions quickly Track service levels and validate provider billing, escalating sensitive cases such as medical authorisations with care and urgency Build and maintain clear process documentation, checklists and guides that keep onboarding and benefits running consistently Turn onboarding and benefits data into KPIs and dashboards that reveal bottlenecks and guide improvements Guide and review the work of a Young Apprentice, helping them grow while keeping daily operations consistent You'll be great for this role if Experience managing end to end onboarding processes, including documentation, compliance and coordination across multiple stakeholders.
- •Strong background operating employee benefits programmes such as health, dental, life insurance and pension, with close attention to accuracy.
- •Comfort guiding employees through sensitive benefits questions and resolving issues with empathy and clarity.
- •Ability to build KPIs and dashboards, using data to spot bottlenecks and drive process improvements.
- •Fluency in English for regular collaboration with global and regional teams, along with strong stakeholder management skills.
Required skills
OnboardingEmployee RelationsHR
Domain expertise
hrtech
Benefits & perks
Virtual Stock Option programme, Annual L&D budget, Paid leave, Wellhub membership, Gym at the office, Private retirement plan, Therapy, coaching, and emotional wellness resources
Tech stack
ExcelPowerPointGoogle AnalyticsGA4Looker StudioWorkdayGreenhouseLever