Sr. Strategic Customer Success Manager
SocureIdentity Verification company
San Francisco, United StatesSenior
Accel
T. Rowe Price
Bain Capital Ventures
Tiger Global
Scale Venture Partners
Commerce Ventures
Sales & Account Management
About the role
TL;DR
Strategic partner and trusted advisor for enterprise customers.
- •As a Senior Strategic Customer Success Manager, you will be the strategic partner and trusted advisor for our most valuable enterprise customers.
- •Key Responsibilities Build trusted relationships with executives and operational stakeholders across customer organizations.
- •Lead joint success planning to align customer goals with solution capabilities.
- •Lead executive business reviews with data-driven updates on ROI, outcomes, and roadmap alignment.
- •Own the holistic view of account health, combining adoption, engagement, and satisfaction data.
- •Ensure customers receive timely support and guidance across all engagements.
- •Requirements Strong customer partnership and advocacy skills.
- •Experience in strategic success and value planning.
- •Leadership in customer engagement and operational excellence.
- •Ability to manage customer health and retention.
- •Effective in leadership and mentorship.
Required skills
Customer SuccessStrategic Planning