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Multichannel Member Support Specialist
SmithRxPharmacy Benefits company
Lehi, United StatesMid
Venrock
Founders Fund
Operations & Strategy
About the role
TL;DR
Provide exceptional customer support to healthcare members via phone.
- •SmithRx is seeking dedicated individuals to join our call center team, providing top-tier service to our members.
- •This role is crucial for member satisfaction and product success in the healthcare sector.
- •Key Responsibilities Answer inbound and outbound calls to members, physicians, and pharmacies.
- •Resolve and document member issues, routing inquiries as needed.
- •Educate members about their pharmacy benefits.
- •Ensure one-call resolution by becoming an expert in Pharmacy Benefits Management.
- •Requirements 2+ years of call center experience.
- •Proficiency in Windows, MS Office, and G-Suite.
- •HS Diploma, GED, or equivalent.
- •Active listening, empathetic communication, and multitasking abilities.
Nice-to-have skills
HIPAA
Domain expertise
healthtechhealthcare
Benefits & perks
Medical, Pharmacy, Dental, Vision, Life and AD&D Insurance, 3 Weeks Paid Time Off, 12 Paid Holidays, Paid Parental Leave Benefits, Flexible Spending Benefits, 401(k) Retirement Savings Program, Short-term and long-term disability, Wellness Benefits, Commuter Benefits, Employee Assistance Program (EAP)